Refund Policy

Refund Policy 

At Shahji Global Biz Private Limited, we strive to ensure complete customer satisfaction. If you're not entirely satisfied with your purchase, we offer a straightforward refund policy. 

Refund Eligibility 

  • Products must be returned within 15 days of delivery 
  • Items must be unused, unworn, and in original packaging with all tags attached 
  • Digital products and customized items are not eligible for refunds unless defective 
  • Sale items may have different refund conditions as specified at the time of purchase 

Refund Process 

  1. Initiate a refund request through your account or by contacting customer service 
  2. Receive a Return Authorization Number (RAN) and return instructions 
  3. Ship the item back to us using the provided return label 
  4. Upon receipt and inspection of the returned item, we will process your refund 

Refund Timeline 

  • Standard Refunds: 2 business days after we receive and inspect your return 
  • Credit Card Refunds: 2 business days for the amount to appear in your account (may vary by bank) 
  • Debit Card Refunds: 2 business days (may vary by bank) 
  • Digital Wallet Refunds: 2 business days 
  • Cash on Delivery Refunds: 5 business days for bank transfer processing 

Refund Methods 

  • Refunds will be issued to the original payment method used for the purchase 
  • For Cash on Delivery orders, refunds will be processed via bank transfer to your specified account 
  • Store credit may be offered as an alternative refund method. 

Damaged or Defective Items 

If you receive damaged or defective merchandise: 

  1. Contact customer service within 48 hours of delivery 
  2. Provide photos of the damaged items and packaging 
  3. We may arrange for pickup or provide a prepaid return label 
  4. Once verified, we will process a full refund or replacement at no additional cost 

Non-Refundable Items 

The following items cannot be returned or refunded: 

  • Personalized or custom-made products 
  • Digital downloads or software 
  • Gift cards (unless required by law) 
  • Products specifically marked as non-returnable 

 

Last Updated: May 12, 2025